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Data Policy

Last Updated: February 22, 2011

This Zencoder Data Policy (the “Policy”) shall describe, by services type, how Zencoder shall store, secure and provide access to the files you send and/or upload to Zencoder for processing (the files sent and/or uploaded by you to Zencoder shall be referred to as the “Files”; the encoding services provided by Zencoder shall be referred to as the “Services”). The Services are provided by Zencoder pursuant to two different data standards, “Standard Services” and “Private Services”, as further described below. When you send and/or upload Files to Zencoder you will be asked to select the data standard that you have determined appropriate for your Files.

DATA RETENTION

Standard Services. Zencoder may cache Files on a temporary basis after the Services related to such Files are completed. Additionally, you may request that Zencoder store any output Files for a period of 24 hours before removal.

Private Services. Same as Standard Services.

DATA SECURITY

Standard Services. You may use any supported file transfer protocol to upload and/or send a File to Zencoder. Zencoder may use any supported file transfer protocol to return a File to you upon completion of the Services.

Private Services. Same as Standard Services.

DATA ACCESS

Standard Services. Zencoder shall have both automated and manual access to Files to perform Services.

Private Services. Zencoder shall not manually access or view Files without your express consent. Services shall be provided solely on an automated basis.

THIRD PARTY ACCESS

Standard Services. No third party access or view of Files except as necessary for Zencoder to host or provide the Services, including the Files.

Private Services. Same as Standard Services.

This Data Policy is incorporated by reference into the Zencoder Service Terms of Use. Although complete data security on the Internet or in the “cloud“ is not possible, Zencoder shall make a commercially reasonable effort to provide the Services in compliance with this Data Policy.