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Further Information about Zencoder’s Safe Harbor Principles

Last Updated: December 8, 2011

In compliance with the Safe Harbor Principles, Zencoder commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact Zencoder at: safeharbor@zencoder.com or by mail to Zencoder, Inc., 149 9th Street, Suite 300
San Francisco, CA 94103 USA

Zencoder has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Zencoder, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.