Privacy Policy

Last Updated: December 8, 2011

Your privacy is important to us. This policy explains our information practices, defines your privacy options and describes how your information is collected and used by us, Zencoder.

This policy covers all websites and subdomains of the domain (the “Zencoder Website”). The Zencoder Website is owned and operated by Zencoder Inc., a corporation organized under the laws of Delaware. Should you have privacy questions or concerns, send an email to or send a letter to us at the following address: 149 9th Street, Suite 300, San Francisco, CA 94103 USA

By using the Zencoder Website, you agree to the collection and use of information in the manner described in this policy. Zencoder shall have right at any time and without prior notice, at its sole discretion, to revise this policy. If we make material changes to this policy, we will notify you at this Zencoder Website, by email, by means of a notice the next time you log in to the Zencoder Website, or by means of a notice on the Zencoder blog or Website homepage. Such revisions and additions shall be effective immediately upon notice. You are responsible for reviewing the Zencoder Website periodically for any modification to this policy. Any access or use of the Zencoder Website by you after notice of modifications to this policy shall constitute and be deemed to be your agreement to such modifications.

The Information We Collect

This policy applies to all information collected on the Zencoder Website and any information you provide to Zencoder. You will most likely provide us with personal information when you register as a user of the Zencoder Website, purchase the services offered by Zencoder or participate in certain Zencoder promotions or events. The personal information we may collect includes: passwords, user names, addresses, email addresses, phone numbers and credit and debit card information.

Blogs, Chat Rooms, and Forums

The Zencoder Website may include blogs, forums, and other message areas that allow users to post information to the Zencoder Website. When you post messages, other site visitors can also view them. We urge you to exercise caution when providing personally identifiable financial or other information in these message areas. Remember that any information you disclose in these areas becomes public information.

Our Collection of Your Data

In addition to the personal information you supply, we may collect certain information to evaluate how visitors, guests, and customers use the Zencoder Website. We collect data to make the Zencoder Website work better for you in the following ways: to improve the design or functionality of the Zencoder Website, to provide personalization on the Zencoder Website, and to evaluate the performance of our marketing programs. The technologies we may use to gather this non-personal information may include IP addresses, cookies, transparent images, browser detection, and web logs.

How We Use Information

Our primary goal in collecting your information is to provide you with a personalized, relevant, and positive experience with the Zencoder Website. Zencoder will not sell, rent, or lease your personal information to others except as set forth in this policy.

You can register on the Zencoder Website to receive promotions and updates, or to be contacted for market research purposes. You can control your privacy preferences regarding such marketing communications (see the section below entitled "Your Privacy Preferences").

From time to time, you may be invited to participate in optional customer surveys or promotions, and Zencoder may request that you provide some or all of the above listed personal information in those surveys or promotions. We use information collected from surveys and promotions to learn about our customers in order to improve our services and develop new products and services of interest to our customers.

IP addresses define the Internet location of computers and help us better understand the geographic distribution of our visitors and customers and manage the performance of the Zencoder Website. Cookies are tiny files placed onto the hard drive of your computer when you visit the Zencoder Website, so we can immediately recognize you when you return to the Zencoder Website and deliver content specific to your interests. You may modify your browser preferences to accept all cookies, be notified when a cookie is set, or reject all cookies. Please consult your browser instructions for information on how to modify your choices about cookies. If you modify your browser preferences, important functionality of the Zencoder Website may not be available to you.

We may also use a technology called transparent images. Transparent images are tiny graphics with unique identifiers that are used to track emails and online movements, helping us understand what marketing campaigns and content are effective.

We may detect the type of web browser you are using to optimize the performance of the Zencoder Website and to understand the mix of browsers used by our visitors, guests, and customers. To learn about how people use our site, we examine web logs, which show the paths people take through the Zencoder Website and how long they spend in certain areas.

Zencoder may contract with unaffiliated third parties to provide services, such as software for features on the Zencoder Website, customer communications, analyzing and evaluating the information we collect, and other services. When we do this, we may provide your personally identifiable information to third parties only to provide those services, and they are not authorized to use your personally identifiable information for any other purpose.

Safe Harbor Privacy Principles.

Zencoder complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Zencoder has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Zencoder’s certification, please visit


In compliance with the Safe Harbor Principles, Zencoder commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact Zencoder at: "" or by mail to Zencoder, Inc., 149 9th Street, Suite 300. San Francisco, CA 94103 USA

Zencoder has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Zencoder, please visit the BBB EU SAFE HARBOR web site at for more information and to file a complaint.

Our Commitment to Data Security

Access to your data is limited to authorized Zencoder staff or approved vendors. Although total security does not exist on the Internet, Zencoder shall make commercially reasonable efforts to safeguard the information that you submit to Zencoder.

Use of the Zencoder Website by Children

The Zencoder Website is not intended for use by children under the age of 13.

Your Privacy Preferences

When you sign up as a registered user of the Zencoder Website you may begin receiving marketing communications such as e-mail newsletters, product and service updates, promotions, and contests. Our customers generally find this type of information useful. If you do not want to receive these updates, you can use any of the following three methods: click the "unsubscribe" link at the bottom of the email and follow the opt-out instructions; or send an email to

How to Access or Correct Your Information

You can access and maintain your personally identifiable information on your "Account" page. To protect your privacy and security, we require a user ID and password to verify your identity before granting access or making corrections.

Disclosure of Information

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process. It is also possible that Zencoder would sell all or substantially all of its assets and business. In any transaction of this kind, customer information, including your personally identifiable information, may be among the assets that are transferred. If we decide to so transfer your personally identifiable information, you will be notified by an email sent to the last know email address in our files and/or by notice posted on the Zencoder Website.

The Zencoder Website may contain links to other websites. Zencoder is not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site, and to read the privacy statements of each web site that collects personally identifiable information. Some linked sites may be co-branded with our trademarks and those of our business partners. They may have the look and feel of, but the URL in your browser window will indicate that you are visiting a different site. This policy only applies to information collected by Zencoder.